J.C. Williams Group and the Ebeltoft Group have been formally tracking trends in retail innovation around the globe for nearly a decade. Enormous change has occurred within society, consumers, and ultimately, in the retail stores that serve them during this…
4 Retail Sales Training Techniques to Reinvent the Customer Experience BY BOB PHIBBS Retail salespeople are the public face of the company, the front lines of customer relations, and they define the company for everyone they encounter. Their training determines…
How To Avoid Hearing A Customer’s “No, I’m Just Looking” Ever Again BY AUTHOR BOB PHIBBS Were you ever picked by a teacher to come up in front of class when you weren’t prepared to speak? It felt like hell,…
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